Nava PBC
Product take-home · paid family and medical leave
Background
PFML 101
What a paid leave claim actually asks of a person. Five gates, any one of which ends the claim, and why the denial rate tracks the paperwork rather than the eligibility. Every claim linked to a primary source.
The proposal
Application Journey
The redesigned journey, screen by screen: show what complete looks like, confirm what arrived, one case on one screen, and a status that says what happens next and who it is waiting on.